Quest Casebank

Client list

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Awards

Client list

	Ace Daikin Quest Worldwide implemented a service quality programme for this distributor of Daikin air conditioning products in Singapore and Malaysia.
	Airbus Quest Worldwide designed and facilitated a product innovation workshop to inspire creativity and challenge teams within the recently formed Cabin Innovation and Design business unit to explore new approaches.
	AMP Quest Worldwide designed and delivered a service quality programme throughout the retail financial services division of this major insurance company.
	Ammirati Puris Lintas One of the leading advertising agencies in Chile, Ammirati Puris Lintas, engaged Quest Worldwide to shape an energised company with a new culture of excellence.
	Atlas Copco A major change process was implemented in an Atlas Copco division covering many locations across Europe and Latin America
	Aujan Industries The Middle East based soft drinks company, Aujan Industries, asked Quest Worldwide to support the formulation and implementation of an ambitious strategy.  Development of core values and an operational effectiveness programme have also been part of Aujan’s drive towards world class standards.
	BankWest Quest Worldwide introduced Strategy into Action™ to BankWest to create a clear and united view of the overall priorities for the business.
	Baxi Our role at Baxi was to help design and implement a major culture change programme in support of a new business strategy.
	Bespak Bespak asked Quest Worldwide to implement a whole company change programme over a two year period
	Booker / 3663 A ‘First for Service’ transformation programme was designed and implemented in all 3663’s distribution centres with extremely positive results.
	BP For many years, Quest Worldwide has coached the Asia Pacific regional management of BP Industrial Lubricants business unit in the application of Strategy into Action™. The success of this has led to other programmes in BP in Asia and Europe.
	British American Tobacco Quest Worldwide developed one of the key country pilots for the global ‘Winning in Our World’ change programme and supported the roll-out in several markets.
	British Gas Quest designed a people engagement strategy to integrate with a major IT transformation.
	Caradon Trend Quest Worldwide worked with Caradon Trend, a UK business making electronic controls, on a goal deployment process designed to communicate strategy to all employees.
	Carter Holt Harvey Quest Worldwide helped Carter Holt Harvey’s Kinleith pulp and paper mill to achieve consistent quality production, satisfy major customer contracts and meet ROI hurdles in a highly capital intensive, 24/7 manufacturing process; several further Quest assignments generated over $100m of benefits.
	Clarke American Quest Worldwide worked with Clarke American with a top to bottom change program, helping to increase productivity, contain costs and improve customer satisfaction; Clarke American won many awards for this change in performance and culture.
	Central Vermont Public Service Corp The largest electric utility in Vermont, Central Vermont Public Service Corp, asked Quest Worldwide to help the organisation prepare and respond a strategic approach to the imminent deregulation of the US electricity industry.
	CompAir Quest Worldwide created and ran strategy deployment workshops for the leadership team of CompAir, identifying the ‘vital few’ priorities to achieve the expected return, followed by a performance management process.
	Compañia Minera Zaldivar Quest Worldwide helped Compañia Minera Zaldivar, a large copper mine in Chile, to develop a continuous improvement programme that showed rapid and demonstrable results.
	ConocoPhillips As part of the successful merger of Conoco and Phillips Petroleum in 2003, best practices were adopted from original companies. Quest’s Strategy into Action™ was one such best practice and Quest continues to help business units to refine the successful deployment of strategic plans.
	DHL A blueprint for a Service Quality process was provided by Quest Worldwide for the worldwide courier business.
	Du Pont Quest Worldwide applied its Lean expertise to help manufacturing management in Europe to apply Lean thinking in a six sigma environment, via a series of workshops and simulations.
	Elizabeth Arden Quest Worldwide created and ran strategy deployment workshops with the Elizabeth Arden executive team.
	Emirates Bank International In a rapidly growing market, Emirates Bank used Quest’s Strategy into Action™ process to execute a growth plan.
	Friesland Foods Every two years this global dairy foods producer has been assisted by Quest to re-set strategy using Hax methodology and then deploy it using Quest’s Strategy into Action ™ process.
	Gartmore Gartmore, the investment fund management arm of NatWest,  worked with Quest Worldwide to address effectiveness and improve focus on customer-led solutions within the Information Services department.
	Getchell Gold Corporation Quest Worldwide worked with Getchell in the USA to implement a continuous improvement process to eliminate waste and create and maintain an organised, clean, waste-free, high-performance workplace.
	Goodrich Controls Quest worldwide helped Goodrich Controls to achieve a transformation in performance and culture. Implementation of a change programme incorporating Lean techniques produced substantial results, helping the company in its bid to become “the best aerospace company in the world”.
	Hozelock Hozelock asked Quest to help develop team-working and leadership skills through a series of practically-based workshops and coaching of individual managers.
	Iceland Quest Worldwide designed the ‘Leading Focus in Distribution’ programme within Iceland’s four distribution centres to improve service to both internal and external customers.
	ICI Paints As part of a major cost improvement push, Quest helped supply chain management to design and run a high impact event that produced high quality proposals whose total value exceeded the original target.
	Jumeirah Group Quest guided the top team of Jumeirah Group, the Middle East luxury hotel group, through a strategy implementation process.
	KLM Using the European Business Excellence model, Quest carried out reviews of a number of European country operations and facilitated management workshops to identify improvement priorities.
	Lion Nathan Australia Using its Strategy into Action™ process, Quest Worldwide has assisted with Lion Nathan Australia to clarify and translate its strategy into focused objectives and actions in relation to customers, markets, operations and people; Quest’s input has been repeated annually for several years.
	Legal and General Quest Worldwide helped Legal and General implement a continuous improvement process in Life and Pensions in which employees became successfully engaged in process improvement, generating significant bottom line benefits.
	Lucas Varity Over an intensive five year period, all the companies in the Lucas Varity Group implemented a performance and culture change process designed and facilitated by Quest worldwide; 25,000 employees in over 50 plants worldwide generated major business improvements as a result.
	Lufthansa The Lufthansa ‘explorers’ development programme draws high potential young managers from around the world. For the past six years, Quest Worldwide has trained hundreds of ‘explorers’ with a high impact launch and supported the design and implementation phases of their projects.
	Mallinckrodt Baker Quest Worldwide’s Strategy into Action™ provided Mallinckrodt Baker with a disciplined process of strategic planning and deployment and helped develop a high performance culture throughout the organisation; Quest has run this process annually for the last six years.
	Marine Harvest Quest Worldwide worked with Marine Harvest, assessing opportunities for effective change and developing the ‘Customer First’ programme to achieve improved performance, better teamwork and understanding by people at all levels of the organisation.
	Marshalls Quest’s role was to help design and implement a major culture change programme to support a performance turnaround.
	MasTec Quest Worldwide helped leading speciality communication contractor, MasTec, to address the major issue of employee retention through a WorkSmart for Results 100 day programme incorporating a dedicated team drawn from all levels of the organisation.
	NM Rothschild Quest Worldwide developed and delivered a management training programme for high potential managers focused on integrating the needs of three separate business units.
	Nobleza Piccardo Nobleza Piccardo, a large Argentinean producer, asked Quest Worldwide to help them create a multi-functional team to redefine their business processes in order to improve the quality and speed of decision-making.
	Novar Novar plc, formerly known as Caradon, needed a distinctive operational style across the globe, a common language and a consistent set of operating principles, tools and values. Quest Worldwide designed and helped to implement the First in Service improvement process which successfully addressed these issues and directly influenced the day to day work practices of 30,000 employees.
	Novartis Region Americas Customer surveys were undertaken for Novartis across the Latin American region.
	NSK Quest worked with the European division of this large Japanese manufacturer to improve operational practices with the companywide ‘Beyond Quality’ programme. NSK UK won the UK Business Excellence Award as a result of this work.
	Oracle Quest Worldwide’s role was to re-engineer one of Oracle’s major customer processes in Australia and apply the learning across the Asia region.
	Orange Quest Worldwide and Orange co-developed a programme for use across all Orange support activities. This improved participants’ skills as internal consultants and facilitators, to coach other Orange employees to communicate effectively and develop a partnership relationship with their clients.
	Olympus Quest Worldwide designed and annually delivers the Olympus Junior Management Programme ‘JuMP’ to help high potential young managers to build leadership skills, encourage international team working and enhance cross-cultural competence.
	Pall Corporation Pall asked Quest to create and implement a Continuous Improvement (CI) programme throughout its European operations to reduce the level of waste within the manufacturing process and to engage the workforce in making CI a way of life.
	Perkins Engines Quest Worldwide designed and implemented a Continuous Improvement (CI) programme that resulted in £multi-million cost reductions for Perkins Engines. In addition, delivery lead time reduced from 14 weeks to two and inventory turns increased from 11 to 25.
	Philips Electronics Quest Worldwide has helped Philips achieve success with its Global Finance Conferences each year since 2003. These High Impact Events engage all delegates to shape and drive an agreed annual work programme. Subsequently Quest has designed and organised High Impact Events for many other Philips business units.
	Pioneer Quest Worldwide created and implemented a leadership development training programme for this ready-mixed concrete company throughout Asia, the Middle East and Europe.
	Raychem Using the European Business Excellence model, Quest Worldwide assessed all of Raychem’s locations in Europe and North America, followed by improvement workshops
	Rhodia Rhodia asked Quest Worldwide to develop global ‘champions’ of world class manufacturing techniques to help reduce fixed costs and optimise purchasing effectiveness.
	Ricardo Quest Worldwide’s role was to help design and implement a major customer-focused change programme to help consultant engineering group, Ricardo, make a significant business transition.
	Rio Tinto Borax At the request of Borax, Quest Worldwide assessed the opportunities for constructive change and developed a global training programme called ‘Working and Performing Together’.
	Schneider Quest Worldwide worked with Schneider UK to implement a change management programme focusing on the effective use of teams and process improvement tools and techniques.
	Shell Quest Worldwide facilitated a co-creation process for the ‘Engage’ programme, aimed at supporting the often neglected role of first line managers in times of rapid change, and developed the training material that was subsequently used in the global roll-out.
	Sino Gold Quest Worldwide introduced its Strategy into Action™ process to the Sino management team in Australia and at mine sites in China in 2001 and continues to help the client deploy strategic plans annually.
	Smithkline Diagnostics Quest Worldwide supported US based Smithkline Diagnostics in the creation of a balanced strategy which stretched from agreeing the mission to identifying specific actions and impacted every aspect of the organisation.
	Tenix Defence Systems Quest Worldwide implemented Strategy into Action™ into this major defence contractor in Australia.
	The Co-operative Bank The Co-operative Bank needed a complete cultural change to compete in a consolidating market. Quest Worldwide was commissioned to design and implement a top to bottom change programme over several years that led to the Co-operative Bank becoming a respected and innovative player in the modern banking environment.
	Tibbett & Britten Group Quest Worldwide helped Tibbett & Britten’s subsidiary SCM (Supply Chain Management) to improve cross-functional communications and align its workforce to meet the distribution needs of Wal-Mart in Canada.
	TRW Automotive TRW acquired Lucas Industries where Quest Worldwide had helped create a continuous improvement culture that continued to thrive under the new owners.
	Unilever Unilever is a major global corporation with hundreds of business units around the world. For nearly 20 years, Quest has worked for most of these units on significant change programmes. These include continuous improvement, strategy implementation and high impact events.
	Unilever Foodsolutions This global Unilever subsidiary is a B2B business focused on caterers. Quest has, for many years, helped engage all employees globally to successfully drive sales growth.
	Uniqema A sharper performance culture was created by Quest in the original Unichema plants in North America, UK, Holland and Australia. Quest was asked to renew this under the subsequent new ownership and brand of Uniqema.
	WBB A customer-focused change programme was implemented by Quest for this leading producer of ceramic clays in all of the WBB companies worldwide.

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