How Quest Worldwide helped Goodrich Controls achieve a transformation in performance and culture
In October 2002, Goodrich bought the engine controls businesses from TRW for $1.5bn. In 1997 Lucas Aerospace, as the company was then known, asked Quest Worldwide to help it become ''the best aerospace company in the world”, initiating what became known as “a trusted partnership” with Quest, which has continued through TRW ownership to today’s relationship with Goodrich. The results speak for themselves: from 1997 to 2001 sales increased 38%, margins improved fourfold and productivity jumped 20% year-on-year. The overall result was a complete transformation from local to global competitiveness, where every person in the business has the skills and enthusiasm to make a real and sustained contribution to business success.
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Quest Worldwide won a prestigious award for the Goodrich case from the Management Consultancies Association in 2003 |